Hi,
I’ve been having the same problem for a few weeks. I can’t save in FF, IE8 and Opera.
Could you please get this fixed.
I don’t want to update my drawings without being able to save the changes.
Because there was no design made yet, I removed your project that gave the saving error. You can create a new one now by clicking on the “start a new project” button in your dashboard. Only projects created in a certain period in 2008 have this saving bug, we ony found out about it recently; We’re sorry you haven’t been able to save for so long. Have you posted this error before, because then we probably have missed it?
I also cannot save. I am logged in and when hit the disc (save) icon I am asked to sign up. So I do again as well as adding my login details and I get the same error… I am on a mac, Firefox. I only joined up today.
Also, when I save as a PDF I only get the scale chart. The rest is blank.
I just checked out your account and saving in your account worked OK here today, also on a mac in Firefox 3.0.15
Is it still not working today?
Also, how did you save as a PDF? This is not possible yet, so probably you chose of of the functions in the browser?
I,
I checked your plan but it doesn’t seem to have any saving problems anymore. It wasn’t created in 2008 either, so I guess it was probably due to a temporary server downtime…
If you still can’t save, please let us know
Using Firefox 3.6.8. Several times today got the ‘undefined’ empty box message when I tried to save. Logging out and back in helped for a while, then the problem came back. Will try in IE8 for a little bit to see if it makes a difference.
I have the same problem. I was editing an existing design, using Chrome. After making (quite a lot) of edits, I can’t save the design. Could this be a cookie problem? After a while, cookie times out, login is not valid anymore => unable to save. Instead, a login form should be shown. Can it be something in that direction?
Hi,
Does this still happen?
I tried saving a test plan in your account and it seemed to work fine.
kind regards,
Nico
i also have same problem..:(
any suggestion to fix the problem…?
Hi,
We’re on it. seems to be a bug.
thanks for reporting
Nico
Same thing here
works fine in I.E., not in Firefox (3.5.5)
I have tried in Internet Explorer 8.0, it also has same problem..:(
Hi,
I’ve been having the same problem for a few weeks. I can’t save in FF, IE8 and Opera.
Could you please get this fixed.
I don’t want to update my drawings without being able to save the changes.
any update for this bug?
I have tried at my side, still have same problem..:(
Can’t save her too! (for weeks…)
could you please report,whether this bug has been fixed?? without save option the floorplanner is useless :(
I cant save here too, tried everything that has been suggested. :-(
@ Caroline: you’re plan should be fixed now; sorry it took so long.
kind regards,
Nico
@ faraon: I had no problem saving a design in your account. are you still having this problem?
Nico
@ gally: yours should be ok now too… let me know if you have any problems
Nico
@ Vincent: your plan should also be savable now.
Nico
save works fine now in Firefox 3.5.5. thanx
I can’t save here too…for more than 1 year and I haven’t been able to save any project. It appears the message “undefined” when I click to save it.
Hi Leolevay,
Because there was no design made yet, I removed your project that gave the saving error. You can create a new one now by clicking on the “start a new project” button in your dashboard. Only projects created in a certain period in 2008 have this saving bug, we ony found out about it recently; We’re sorry you haven’t been able to save for so long. Have you posted this error before, because then we probably have missed it?
kind regards,
Nico
Same thing here
@latrekc: Should work now
I also cannot save. I am logged in and when hit the disc (save) icon I am asked to sign up. So I do again as well as adding my login details and I get the same error… I am on a mac, Firefox. I only joined up today.
Also, when I save as a PDF I only get the scale chart. The rest is blank.
Help please.
Hi Ronihind,
I just checked out your account and saving in your account worked OK here today, also on a mac in Firefox 3.0.15
Is it still not working today?
Also, how did you save as a PDF? This is not possible yet, so probably you chose of of the functions in the browser?
kind regards,
Nico
Hi.
Sorry, but it seems to be a hot topic….
I’m having the same problem…
I,
I checked your plan but it doesn’t seem to have any saving problems anymore. It wasn’t created in 2008 either, so I guess it was probably due to a temporary server downtime…
If you still can’t save, please let us know
thnx
Nico
i dont even have a save icon
“undefined” error on attempt to save is happening again.
Using Firefox 3.6.8. Several times today got the ‘undefined’ empty box message when I tried to save. Logging out and back in helped for a while, then the problem came back. Will try in IE8 for a little bit to see if it makes a difference.
Hi, I have same problem to save my design.
Please, can you fix my problem and save my drawing?
Thank you very much!
I have the same problem. I was editing an existing design, using Chrome. After making (quite a lot) of edits, I can’t save the design. Could this be a cookie problem? After a while, cookie times out, login is not valid anymore => unable to save. Instead, a login form should be shown. Can it be something in that direction?